The process of exchanging or returning any item is handled individually by Care Plus Store. To request it, the Customer must send an email to [email protected] within 14 days of receiving the order. Care Plus Store will reply by the same means with instructions for cancellation, return, or exchange of the goods.

The Customer must send images of the items to be returned whenever requested by Care Plus Store.

The products to be returned must always be in resalable condition, meaning in the same state in which they were received, without damage, defects, or signs of use.

If the Customer requests the collection of the order for reasons not attributable to Care Plus Store, the shipping costs will be their responsibility. Before the collection is carried out, the Customer will be informed of the shipping costs.

Whenever possible, the refund will be made using the same payment method used for the purchase. If this is not possible, the Customer must provide proof of ownership of the relevant bank account so that the refund can be made by bank transfer.

Care Plus Store undertakes to refund the Customer within a maximum period of 5 working days.

If the value of the products to be exchanged differs from the original order amount, Care Plus Store will indicate the conditions for adjusting the difference.